Question 1

What is the OCP AIMS program?

Accepted Answer

The Assurance and Improvement in Medication Safety (AIMS) program is an Ontario College of Pharmacists initiative requiring all Ontario pharmacies to implement standardized incident reporting by January 1, 2027. PharmaOps meets all 16 AIMS criteria.

Question 2

Does PharmaOps meet PHIPA requirements?

Accepted Answer

PharmaOps is designed to meet PHIPA requirements. Pharmacy and incident data is stored in Canada (AWS Montreal, ca-central-1). PHI is automatically scrubbed from free-text fields, access is protected by MFA when enabled, and all actions are audit-logged with 10-year retention. Billing data is processed by Stripe Inc. in the United States.

Question 3

How does NIDR submission work?

Accepted Answer

PharmaOps captures incidents in an NIDR-compliant format. Automatic submission to the ISMP Canada National Incident Data Repository will activate once your pharmacy completes the Data Sharing and Participation Agreement (DSPA) with ISMP Canada. Until then you can export NIDR-formatted CSVs for manual submission.

Question 4

How much does PharmaOps cost?

Accepted Answer

Every Ontario pharmacy uses PharmaOps free through December 31, 2026. A credit card is added at signup, but the first charge is on January 1, 2027 — cancel anytime before then at no cost. After that, self-serve pricing is per pharmacy in CAD: $15/month for a single pharmacy, or $12.75/month effective when billed annually ($153/year). Multi-store groups get automatic volume pricing (2-4 and 5-9 pharmacies); banners of 10 or more pharmacies can email sales@pharmaops.ca for custom pricing.

Question 5

Does PharmaOps support French?

Accepted Answer

Yes. PharmaOps is fully bilingual (English and French). The entire application, including incident forms, reports, emails, and legal documents, is available in both languages. Users can switch languages at any time.